Shipping Policy

SHIPPING POLICY

Last Updated: November 19, 2025

At Trahere, we are committed to getting your order to you as quickly and safely as possible. This shipping policy outlines our shipping methods, delivery times, costs, and procedures. For any shipping-related questions or concerns, please contact us at simon@atflee.com before taking any other action.

ORDER PROCESSING

Processing Time: Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays). Orders placed after 2:00 PM EST may be processed the next business day.

Order Confirmation: You will receive an order confirmation email immediately after placing your order. Once your order ships, you will receive a second email with tracking information.

Processing Delays: During peak seasons (holidays, promotional events), processing times may be extended by 2-3 business days. We will notify you of any significant delays.

Questions About Your Order? If you need to modify or inquire about your order status, please contact us immediately at simon@atflee.com with your order number.

SHIPPING METHODS AND DELIVERY TIMES

We offer the following shipping options:

Standard Shipping: 5-7 business days Expedited Shipping: 3-4 business days Express Shipping: 2-3 business days

Important Notes:

Delivery times are estimates from the ship date, not the order date
Business days do not include weekends or holidays
Delivery times may vary based on your location and carrier availability
Orders shipping to rural or remote areas may require additional delivery time

DOMESTIC SHIPPING

We currently ship to all 50 U.S. states, including Alaska, Hawaii, Puerto Rico, and U.S. territories.

Shipping Restrictions:

We currently do not ship to PO Boxes or APO/FPO addresses
Some products may have shipping restrictions based on state regulations

If you're unsure whether we can ship to your location, please contact us at simon@atflee.com before placing your order.

INTERNATIONAL SHIPPING

We currently only ship within the United States. We do not offer international shipping at this time. If you have questions about future international shipping options, please contact us at simon@atflee.com.

SHIPPING COSTS

Shipping costs are calculated based on:

Package weight and dimensions
Destination address
Selected shipping method

Shipping costs will be clearly displayed during checkout before you complete your purchase.

No Hidden Fees: The shipping cost shown at checkout is the final shipping cost. There are no additional handling fees unless otherwise stated.

ORDER TRACKING

Tracking Information: Once your order ships, you will receive an email with a tracking number and a link to track your package with the carrier.

Tracking Your Order:

Use the tracking link in your shipping confirmation email
Visit the carrier's website and enter your tracking number
Contact us at simon@atflee.com if you need assistance with tracking

Tracking Updates: Please allow 24-48 hours after shipment for tracking information to update in the carrier's system.

DELIVERY ISSUES

Missing or Delayed Packages:

If your order is significantly delayed or shows as delivered but you haven't received it, please contact us immediately at simon@atflee.com with your order number and tracking information. We will work with the carrier to locate your package or arrange a resolution.

Before Contacting Us:

Check with neighbors, building management, or household members
Look for a delivery notice indicating the package location
Verify the shipping address on your order confirmation
Wait 24-48 hours after the tracking shows "delivered" (carriers sometimes mark packages delivered before final drop-off)

Incorrect Address: If you provided an incorrect shipping address, contact us at simon@atflee.com immediately. We may be able to correct the address before shipment. Once a package has shipped, we cannot guarantee address changes, and additional fees may apply for address corrections with the carrier.

We Are Not Liable For:

Delivery delays caused by carriers, weather, natural disasters, or circumstances beyond our control
Packages delivered to the address you provided at checkout
Packages lost or stolen after confirmed delivery

However, we understand these situations are frustrating. Please contact us at simon@atflee.com and we will do our best to assist you in resolving the issue.

DAMAGED OR DEFECTIVE ITEMS

Inspect Upon Delivery: Please inspect your order immediately upon delivery.

If Items Are Damaged:

Take photos of the damaged item(s) and packaging
Contact us at simon@atflee.com within 48 hours of delivery
Provide your order number, photos, and description of the damage
We will arrange for a replacement or refund according to our Return Policy

Do Not Discard Packaging: Keep all original packaging until the issue is resolved, as carriers may require it for claims.

UNDELIVERABLE PACKAGES

If a package is returned to us as undeliverable due to an incorrect address, multiple failed delivery attempts, or refusal of delivery:

You will be notified by email
We can reship the order at your expense
If you choose not to have the order reshipped, we will issue a refund minus original shipping costs and a restocking fee

To avoid this: Please ensure your shipping address is complete and accurate, including apartment/suite numbers and any special delivery instructions.

ADDRESS VERIFICATION

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to incorrect addresses provided by you. If you need to update your address after placing an order, contact us immediately at simon@atflee.com.

SPLIT SHIPMENTS

If your order contains multiple items, they may ship separately to ensure faster delivery. You will receive separate tracking numbers for each shipment. There is no additional shipping charge for split shipments.

SHIPPING DURING PEAK SEASONS

During major holidays and promotional events (Black Friday, Cyber Monday, Christmas, etc.):

Processing times may be extended by 2-5 business days
Carrier delivery times may be longer than usual
We recommend ordering early to ensure delivery by specific dates

We will do our best to communicate any extended processing times during these periods.

RETURNS AND EXCHANGES

Please refer to our Return and Refund Policy for complete information about returns and exchanges. All returns must be initiated by contacting simon@atflee.com first.

CUSTOMER SERVICE

We're Here to Help! If you have any questions about shipping or your order, please don't hesitate to reach out.

Contact Information: Email: simon@atflee.com Response Time: 1-2 business days Business Hours: Monday-Friday, 9:00 AM - 5:00 PM EST

When contacting us, please include:

Your order number
A detailed description of your question or concern
Any relevant photos (for damaged items)

POLICY UPDATES

We reserve the right to update this shipping policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically. The "Last Updated" date at the top of this page indicates when the policy was last revised.

IMPORTANT REMINDER

Before filing disputes, chargebacks, or negative reviews regarding shipping issues, please contact us at simon@atflee.com. We are committed to excellent customer service and will work diligently to resolve any shipping problems quickly and fairly. Most issues can be resolved within 24-48 hours when you contact us directly.