Customer Care
We're here to help. Support response within 24 hours.Questions about your order, setup, or product? We've got you covered.Quick Help
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Setup Guide
90-second video showing step-by-step installation.
Shipping & Delivery
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Fast Shipping
Orders ship within 24 hours from our Texas warehouse
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3-5 Days Delivery
Standard shipping to most US addresses
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International
We ship worldwide. Times vary by location (7-14 days)
Frequently Asked Questions
Orders & Shipping
Returns & Exchanges
Warranty
Installation & Setup
Safety & Usage
30-Day Money-Back Guarantee
Not satisfied? Return it within 30 days for a full refund.How Returns Work
- 1.Email support@trahere.com with your order number
- 2.We'll send you a prepaid return shipping label
- 3.Pack the item securely and drop it off at any carrier location
- 4.Receive your refund within 2-3 business days of us receiving the return
Return Requirements
- • Product must be in original condition
- • Include all original packaging and accessories
- • Return within 30 days of delivery
- • We cover return shipping costs
1-Year Limited Warranty
We stand behind our products with comprehensive coverage.What's Covered
- • Manufacturing defects
- • Material failures under normal use
- • Foam degradation or compression
- • Metal fatigue or structural issues
- • Adjustment mechanism failures
How to File a Claim
- 1.Email support@trahere.com with photos of the issue
- 2.Include your order number and description of the problem
- 3.We'll review and send a replacement if covered under warranty
Not Covered
- • Damage from misuse or improper installation
- • Normal wear and tear beyond 1 year
- • Cosmetic issues that don't affect function
- • Damage from excessive weight (over 260 lbs)